Policies

DETROIT CHAIR MASSAGE LLC INFO & POLICIES

In our commitment to provide an outstanding massage experience to all of our clients and out of consideration for our therapists’ time, we have adopted the following policies:

Our therapist will arrive shortly before the scheduled start time. A 5 x 5 space for the therapist to move around the chair is ideal. Many businesses utilize an extra office space or meeting room for the therapist to work in. The therapist will arrive with a massage chair and all their supplies.

APPOINTMENT TIME:

Your appointment will start and end promptly at the agreed times set during booking. Many times, workplaces have sign up sheets for employees in advance. If someone is late to their time or should miss their time, it is not the responsibility of the therapist to find them. This may result in a shorten massage or missed massage altogether. Therapists remain with the chair ready to work unless otherwise discussed. Often a therapist is asked to take one or two more clients after the appointment end time. When the therapist is able to work beyond their scheduled time, the client is responsible for an additional ½ hour at the agreed rate for that day. This applies regardless if the additional massage is 5-25 minutes.

CHANGES OR CANCELLATIONS:

We do ask for at least 24 hour notice if you wish to make changes to your appointment. We will make sure our therapists are prepared to extend time or leave earlier whenever possible. If an appointment is shortened and 24 hour notice isn’t given, we do ask the full amount of the scheduled time. Sometimes during the event the therapist is asked to extend an appointment and every effort is made to do so. However, our therapists may have scheduling conflicts that would prevent them from staying. So advance notice whenever possible is appreciated. We understand emergencies happen and will do our best to work with you in those cases.

If in the unlikely event the therapist is not able to make it due to an emergency, you will be notified immediately and the appointment can be rescheduled for another date. If less than 24 hour notice is given that the therapist needs to reschedule, the rescheduled appointment will be offered at a discounted rate for the inconvenience.

TIPPING:

Tipping is at the discretion of the client, and while not required,  is always appreciated. For sponsored group events, some clients prefer to include gratuity with the invoice. If you wish to have a tip included on your invoice, just let us know and we will be happy to do so. Individuals may feel free to tip therapists on a one on one basis as well.

PRIVACY POLICY:

Detroit Chair Massage therapists carry insurance with A.B.M.P. and are licensed with state of Michigan. The state does require anyone getting a massage to provide their full name, date of birth, phone number and signature. Your therapist will collect this the day of the event. All massage therapy records are kept in the strictest confidence by Detroit Chair Massage LLC. All client records are kept in a secure place. Your records will not be released to third parties, including health care providers and insurance companies without your written consent. Records may be surrendered if required by law.

CONDUCT:

Inappropriate behavior toward or in the presence of the massage therapist will not be tolerated. Suggestive comments, sexual innuendos, or touching of a massage therapist in an inappropriate way will result in the termination of the massage session and a police report will be made immediately. The full fee of the booked session will be due regardless of completion of appointment.

We appreciate you taking the time to read through the above information. If you have any questions please feel free to contact us at 734-288-8875 or email direct to DetroitChairMassage@Gmail.com anytime.

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